Support
Need help with 18ways? We're happy to assist.
Contact
Email support@18ways.com.
When possible, include details about your setup and the issue you're seeing so we can help quickly.
Helpful Information
Including the following can speed things up:
- Organization name
- Environment details (framework, version, deployment platform)
- Issue summary and expected behaviour
- Exact URL or API route affected
- Time of incident and reproduction steps
- Any relevant error IDs, logs, or screenshots
Security Reports
If you believe you've discovered a security vulnerability, please report it to security@18ways.com.
We appreciate responsible disclosure and will investigate all reports promptly.